Run the udtdiag script

On UNIX systems, udtdiag is a shell script. On Windows systems, it is a .bat file that invokes a few executables as well as a number of DOS commands.

Whereas there are some optional arguments for udtdiag (take a look at the script/.bat file), the simplest way to run the script is as follows:

  • Log on as a root or administrator user and access the operating system shell level.
  • Change directories to a directory that has ample disk space available. Dumps can range from 5MB to 200 or 300MB, depending on what UniData software you are running and the size of your system. If you are running RFS with a large, active system buffer, your dump will be on the large end of the spectrum.
  • Decide on a dump directory name. The directory should not already exist in the selected parent directory.
  • Run udtdiag <your.dump.dir.name>. This assumes UDTBIN is in your path. Names such as “acme.pub.050109” (for a dump on the publishing system for Acme Products Company on May 1, 2009) can be useful to keep things organized.
  • Repeat the same process for each system involved in a publishing/subscribing configuration.
  • If you are providing the udtdiag dumps to U2 Technical Support for review, please tar and compress (UNIX) or zip (Windows) the dump directories (relative path only), and FTP them to our FTP server.
    • ftp ftp.rocketsoftware.com
    • Log on as user upload
    • Enter user password ToR0cket
    • bin
    • put <compressed tar or zipped dump directory>
    • quit
  • Please advise U2 Technical Support of the names of the files you have posted and the support case with which they are associated.